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CEO
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"Once you look past the numbers and focus on the people, that's when the business comes to life."
Are you discovering the human behind the employee?
CEO of Bristlecone
"Supply chain management touches every aspect of human life"
Bristlecone is a leading global supply chain business that helps clients create certainty from complexity.
Achieving True Antifragility.
Antifragility, a term coined by risk analyst Nassim Taleb, is the idea that rather than try to simply prevent or survive unexpected and unpredictable events—called black swans—organizations need to implement systems and strategies so they can benefit from these disruptions and in so doing, move ahead of the competition. Put another way, it’s not so much survival of the fittest as it is market-leading success for the cleverest.
Khan has now officially coined “Customer-Centric Antifragility” to describe an organization's need to constantly evolve and even anticipate their client’s needs.
5 Steps to Achieve Customer-Centric Antifragility
1
Stop trying to achieve resilience
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Stop trying to achieve resilience
be resilient. It’s what sets leaders apart.
2
Shift your perspective
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Shift your perspective
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to be able to consistently to find certainty from complexity.
3
Compete against yourself
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Compete against yourself
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don’t worry about what your competitors are doing.
4
Have evolving
goals
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Have evolving
goals
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to keep up with ever-evolving technology, best practices, and operations.
5
Only settle for perfection
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Only settle for perfection
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which is as fleeting as it is elusive, so maintaining it requires constant effort, constant improvement, and constantly staying on the offensive.
“Why is our company called Bristlecone? Because you’ll find bristlecones in harsh environments. They thrive in challenging conditions, surviving where others don’t.”
“Once you look past the numbers and focus on the people, that is when the business comes to life”
“A business that works well is a lot more than a set of spreadsheets, it is like a symphony, it is a system that fuses rules and structures with a sense of art and performance.”
“The one key concern on the top of all consumers’ minds is transparency.”
“Changing supply chains doesn’t just transform business, it can also change lives.”
SPEAKER
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Khan has spoken for such organizations as:
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SPEAKING TOPICS
Customer Centric Antifragility
Discover The Human Behind The Person
Instinctive Innovation: Key Strategies to Transform Any Organization
Building a Socially Responsible Supply Chain
